This document sets out the shipping policy that applies to customers who make a purchase at http://calheath.com/shop. If you have any questions, please phone me or email firstname.lastname@example.org. Sometimes I can vary the shipping cost after discussion with you.
Shipping Options & Delivery Costs
I am currently offering free postage on most of my products within Australia at the moment, However I can only offer a flat rate for overseas orders until further notice
Order Processing Time
All orders placed before 2pm Monday to Friday will be processed and dispatched the next business day, all orders placed after that time will be sent within 2 business days. All orders placed during the weekend or on a public holiday will be sent within 2 business days.
Delivery Address & PO Boxes
Please note that I am generally unable to modify the delivery address once you have placed your order, however if you contact me before dispatch I may be able to make the change.
Your package may be subject to import duties and taxes. You, as the customer, are responsible for paying those fees. We recommend that you check with your local customs office before placing an order on my website as these fees can sometimes be significant and I am unable to calculate these for you.
Tracking Your Order
If you have free postage on your order, it will not be tracked. If you are paying for parcel post, once your order has been dispatched, I will send you a confirmation email with tracking information. You will be able to track your package directly on the carrier’s website.
Refunds, and Returns
I want you to be completely happy with your purchase – please read my Refunds & Returns Policy for detailed information about my processes.